WellyOnWellyOn

Your Always-On
AI Customer Service Agent

Train Welly once. It'll handle every customer conversation on every channel—and know exactly when to bring your team in.

Start Free Trial

Plug Every Tool You Already Use

Welly
TwilioClickUpSlackMessengerEmailTelegramInstagramWhatsAppViberJiraDiscordMailjetTwilioLinkedIn

Claim Welly With 5 Simple Steps

  1. 1

    Sign In

    Create your WellyOn account and add your website in under a minute.

  2. 2

    Set Up Your Data

    Upload your docs, PDFs, FAQs, screenshots, etc. Welly reads everything and learns your product.

  3. 3

    Connect the Script

    Paste one snippet into your site and connect all the integrations you need. The widget goes live instantly.

  4. 4

    Start Using Welly

    Access your omnichannel inbox, add your team members as human agents, and watch Welly answer your customer real-time 24/7.

  5. 5

    Monitor Everything

    Watch conversations, agents, and customers in real time — with analytics, delivery stats, and notify-me alerts.

Start Free Trial

Goes Way Beyond Communication

Welly is more than a conversational AI for customer service. It handles incident communication and human hand-offs too — so nothing falls through the cracks.

Incident Management

Your team records an incident once — WellyOn updates your public status page, notifies every subscribed client on their channel of choice, and makes Welly incident-aware.

My payment keeps failing, is something wrong on your end?

Yes — we're aware of an active incident affecting payments, reported 15 minutes ago. It's already posted on our status page and our team is working on a fix. Want me to notify you the moment it's resolved?

Yes, please keep me posted.

Done — you're now subscribed to updates on this incident. I'll message you here as soon as it's fixed, no need to check back.

Human Escalation

When a conversation needs a person, Welly hands it to your team with the full transcript and profile attached.

Hi, I'm Welly. How can I help you today?

10:30 AM

My order hasn't arrived and it's been 2 weeks.

10:31 AM

That's taken longer than it should — let me bring in your support team so they can look into the shipment directly.

10:31 AM

How Welly Handles Every Customer Conversation

Omnichannel Inbox

Instant Answers, Anywhere Your Customers Message You

Welly meets users wherever they write. Web chat, Telegram, WhatsApp, LinkedIn, Viber, SMS, or email. Quick answers on every channel, for every question, in every language.

Link

5 mins ago

Photo

30 mins ago

Telegram

Do you ship to Germany?

10:30 AM

Yes — delivery takes 3 to 5 business days.

10:30 AM

Great, and what about return shipping if it doesn't fit?

10:30 AM

Knowledge Base

Living Knowledge, Pulled Straight From Your Data

Welly already knows your product. It's trained on your website and every doc you give it. To stay relevant, it constantly relearns on every change you make — so every answer is up to date.

WellyWebsiteDocsUp To Date

Live Chat

Real-Time Conversations — Welly First, Your Team on Standby

Welly replies in real time, and the moment a conversation needs a person, hands your team the full context. No repeats, no delay.

I need help with a billing issue.

10:30 AM

Yes — delivery takes 3 to 5 business days.

10:30 AM

Great, and what about return shipping if it doesn't fit?

10:30 AM

Live Chat

Use Welly As Is, or Brand It Your Way

Go a step further, and adapt your AI agent to your branding

Welly

Welly, as it is

Deploy the original Welly — same name, same face, same voice.

Proven and ready to answer customers the moment you connect it.

Your Logo

Brand It Your Way

Swap the name, the logo, the colors, and the tone of voice.

Same AI underneath — but it looks, sounds, and feels like it was built in-house.

Give Your Customers an Agent That Never Clocks Out

Start Free Trial

FAQs

An AI customer service agent is software that reads and responds to customer messages on its own — answering questions, resolving simple issues, and looping in a human only when needed. Welly is one example: trained on your own product and website.

An AI chatbot is software that replies to messages using artificial intelligence instead of a person typing back. Older chatbots follow scripted rules; newer ones, like Welly, generate original answers from your documentation instead of a fixed script.

An AI agent goes further than a chatbot — it doesn't just reply, it can take action: escalating to a person, filing a ticket, sending a notification, or following up on its own. Welly is built as an agent for exactly this reason — it acts, not just answers.

No. Welly answers what it can and hands off to your team, with full context, the moment a conversation needs a person. It's built to back your team up, not replace it.

Most teams are answering live the same day. Create an account, point Welly at your website and upload your docs, then paste one snippet into your site — the widget goes live instantly, with no rebuild and no engineering time.

Yes. You can run the default Welly as is, or swap the name, logo, colors, and tone of voice so it looks and sounds like it was built in-house.

It combines a knowledge base (your docs, your website) with a language model that reads incoming messages and generates an answer in real time. The best systems, like Welly, also know their limits and hand off to a person when a conversation gets too specific or sensitive.

Not quite. Customer service automation can be as simple as auto-replies or ticket routing rules. AI customer service goes further — it understands the question and generates a real, specific answer rather than following a fixed rule.

It hands the conversation to your team with the full transcript and customer profile attached, so nothing gets repeated and nothing gets lost.

Welly only answers from the documentation and website content you give it — it isn't pulling from or exposing data outside what you've provided.

A chat widget is a small chat window that sits in the corner of a website, letting visitors message a business directly from the page they're on. Welly's widget is that same window — except the AI answering inside it is trained on your own product.