Privacy Policy

1. Introduction

Welcome to WellyOn. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-powered product guidance service.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and password when you create an account.
• Website Data: Information about your website's pages, UI elements, and structure that you choose to scan using our service.
• Usage Data: Information about how you interact with our service, including chat queries, feature usage, and analytics.
• Visitor Data: Anonymous information about visitors who interact with the WellyOn chat widget on your website, including questions asked and satisfaction ratings.
• Payment Information: Billing details processed securely through our payment provider (Stripe).

3. How We Use Your Information

We use your information to:

• Provide and maintain our AI guidance service
• Process your subscription and billing
• Generate AI-powered responses based on your website content
• Improve our service through analytics and user feedback
• Send important service updates and communications
• Provide customer support

4. Data Storage and Security

We implement industry-standard security measures to protect your data. Your website content and user data are stored securely and encrypted. We use secure HTTPS connections for all data transmission.

AI processing is performed using third-party AI providers (such as OpenAI). Data sent to these providers is subject to their privacy policies and is used solely to generate responses for your users.

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Third-party services that help us operate our platform (payment processing, hosting, AI providers).
• Legal Requirements: When required by law or to protect our rights.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Export your data
• Opt-out of marketing communications

7. Cookies

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how our service is used. You can control cookie preferences through your browser settings.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal purposes.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting a notice on our website or sending you an email.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Email: [email protected]